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Telecommunication sector in UK is famous for its advance, openness and adoption of new technology. Broadband service has been the best developed part for a few years. Total number of broadband users in UK had surpassed that in France by the beginning of 2006, bringing UK to the biggest broadband country in Europe. Although the broadband service is young, the development trend is clear, which is to combine broadband, home landline, digital TV and mobile together and provide simple and cross network services to customers.
Now there are about over 100 ISPs. Based on their market share, the top 10 ISPs are BT、Virgin Media (ntl:Telewest Virgin.net)、AOL、Sky、Tiscali、Pipex、Orange、Eclipse、TalkTalk、Be* etc. |
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Virgin Media , the new media giant company formed of Virgin Mobile and ntl:Telewest has launched its business formally since 8th February, 2007.
ntl:Telewest is the only provider of Cable broadband, phone line and digital TV in UK, also is the biggest broadband provider in UK. Starting from 1993, ntl:home has 3 million customers in total , including 1.40 million broadband customers, taking up the broadband market share of 17%. Founded in 1984, Telewest was trading in the name of Croydon Cable at the beginning, then merged by American company. Telewest has about 0.53 million customers currently. In spring 2006, ntl merged Telewest as new brand of ntl:telewest, a biggest broadband provider in UK.
In order to cope with the development trend of the sector, ntl:Telewest is going to expand its service to mobile phone sector as well. Virgin, founded in 1968, a big multinational company trading in Europe, America, Australia Africa etc, has launched its ADSL broadband service in UK with very good performance.
)The new company is a telecommunication giant with 2.50 million broadband customers, 4.30 landline customers and 5 million mobile phone customers. Virgin Media is the first company which can deal with Cable broadband, ADSL broadband, digital TV , landline and mobile phone. |
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British Telecom, short for BT, founded in 1846, is the oldest UK telecommunication company and also one of the European telecommunication giants. In UK, BT has 20 million business and residential customers, 29 million telephone exchanges. BT phone network can almost reach everywhere in UK, on which other companies , except for cable company and satellite companies, have to rely to provide their own broadband and phone services. BT takes up 24% broadband market share in UK market.
In order to cope with the more and more fierce competition, BT has made a long term development strategy -21st Century Network (short for 21CN). BT's 21CN vision is revolutionary. It is designed to provide the end-user with control, choice and flexibility like never before - offering communications from anywhere to any device. This ambitious and exciting program will enable a new generation of rich personal services, transforming people's personal and business lives.
An end-to-end IP-based network, 21CN will consolidate BT's complex network and systems infrastructure to ensure that the delivery of the next generation of converged services is faster, more efficient and more cost-effective than ever before. But 21CN is not simply a network transformation; rather it's a radical overhaul of products, systems, process and a fundamental remaking of the business. July 2009,Tiscali UK was acquired by TalkTalk Group ,the biggest provider of broadband to British homes. |
AOL, one of the biggest internet service providers (ISPs) in the world, is a subsidiary of Time Warner of America. AOL takes up a big market share in Europe. The company has about 2.3 million customers in UK, including 1.3 million broadband customers, with broadband market share of about 13%. The company has Safety & Security Centre with spy-ware protection and Parental control, with AOL broadband , parents have no worries about their children surfing on internet. AOL Broadband is the most recent acquisition by The Carphone Warehouse Group, purchased in December 2006 from AOL Inc. AOL Broadband is a key part of The Carphone Warehouse Group’s Telecommunications Division, which includes the Opal Retail, Talk Talk and CPW Networks businesses. |
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O2 is a young , but one of the most successful ISPs in UK ADSL broadband market. At the beginning of 2008, O2, as a mobile giant, pocketed broadband ISP-BE. Then, fully making use of its full advantages of low price, high speed, money back grantee, free customer after sales service, free trial, O2 rapidly broke up the stable pattern controlled by old ISP giants, occupying the 5th place.O2 has well designed and used combined advantages of mobile, home broadband and mobile broadband.O2 stabilized and expanded its traditional mobile market share while successfully developing home broadband and mobile broadband market. In the competition survey of Spring 2009, O2 ranked number one in the categories of quality, reliability, price, service cost, customer service/technical support, offer/promotion style etc. |
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SKY,In European prosperously developing satellite Digital TV sector, SKY is believed to be the most successful satellite broadcasting platform. With its plentiful and flexible program combination, high quality of reception , SKY has kept in the top one position in UK digital TV sector, with 7.84 million customers , taking up about 1/3 whole UK householders.
Facing the fast development of broadband service, SKY has launched its broadband service together with TV packages since June 2006. SKY broadband service is welcomed by its customers because of its price, quality, the company’s reputation etc. Until November 2006, there were about 1 million customers making enquiries and 113 thousand customers had signed up, including 74 thousand customers who had received the service by the end of October, 2006. It is estimated that SKY will have 1 million broadband customers by the end of 2007, bringing the company into the fifth biggest ISPs. |
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Orange and Wandoo are France Telecom subsidiaries. They have been merged. Under the re-branding, Wanadoo became part of the Orange family. It is part of a strategic plan to use the Orange brand internationally for mobile, broadband, multi-play and business offerings. That means a simple, one company experience for customers and access to an exciting new generation of converged services.
Orange broadband is a fast and reliable service. It uses Livebox as a special wireless box, which can provide high speed , unlimited and wireless broadband ; and also a comprehensive services including VOIP and business communication (good phone rate between landline and mobile), online games etc. |
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Plusnet first started providing Internet access way back in 1997. Dial-up modems and 56k speeds were all the rage back then. Now Plusnet has grown to provide broadband to more than 200,000 customers. We also offer Home Phone and VoIP.In January 2007 Plusnet were bought by BT. Now Plusnet run as an independent subsidiary In 2008 Plusnet won Best Consumer ISP at the ISPAs (think Oscars but for the internet industry) |
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Eclipse, founded in 1995, provided broadband service first time to a customer in 2001. In 2002, eclipse became the first ISP in UK to provide online order. The company was rewarded “Best Business Broadband Provider” by Internet Service Provider Association ,and “Young IT Practitioner of the Year”by British Computer Association in 2003 because of its outstanding quality and service. In 2005, Eclipse was awarded “Best Heavy Business Broadband Award” by Internet Service Provider association.
Eclipse pays a lot of attention on customer services and customers’ feed back to their services. The company has arranged half of its staff to deal with customer services. All enquiries, training and technique support are for the purpose of meeting customers’ customized requirement. The reliability of Eclipse broadband service has won customers’ admiration. All customers who have used Eclipse services will become their stable customers. |
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Be*, an independent ISP, founded in October 2004, was merged by O2 Group in June 2006. O2 is a famous telecommunication group providing both mobile and landline network. O2 has more than 35 million customers in European countries like UK, Germany, Ireland, Czech etc.
Be* locates itself in providing customers with best internet service, best products and the possibly low price. Be* is the first ISP to provide broadband service with up to 24 Mb down load speed and up to 2.5 Mb upload speed.
As Be* said, the speed of Be* broadband is Ludicrously fast. Therefore, Be* broadband is the best option for a household or business who wants download a lot. |
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TalkTalk is a subsidiary (telephone provider) of Carphone Warehouse Group plc, a famous European telecommunication retailer. In November 2002, Carphone Warehouse merged Opal Telecom, one of the UK ISPs, giving Talk Talk much stronger position and more flexibility on its telephone network. In 2004, TalkTalk launched its free calls offer among their exiting customers, then placed its special broadband and phone line bundling service to the market, with rental only £17.99 for unlimited broadband and unlimited free phone calls.
In July 2005, TalkTalk promoted an free international call service between UK and Ireland and its program of “International Extra”, making the call fees 92% cheaper than that of BT. In April 2006, TalkTalk started its bundled free broadband service with phone service. The future mission of TalkTalk is intending to build the biggest free communication empire in the world.
October 2006: Carphone Warehouse complete the acquisition of the UK customer base of AOL's Internet access business from Time Warner Inc. The completion of the AOL deal makes us the clear number three player in the UK broadband market with 2.2 million residential broadband customers. TalkTalk is now the 3rd largest broadband provider in the UK. June 2009: CPW plc announces its demerger timetable and moves its listing on the London Stock Exchange from Retail to Telecoms to reflect the weight of earnings in the business.July 2009: The acquisition of Tiscali UK makes TalkTalk Group the biggest provider of broadband to British homes.
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